Beyond the Phone Interview
APS Summary Solutions
Very large APSs can bog down a home office underwriter and be a real productivity killer. APS summaries from IBU are an excellent way for underwriting departments to increase their production capacity.
IBU clients generally “carve out” APSs over a specified page number (such as over 70 pages) to be summarized by an IBU underwriter. This strategy frees up internal underwriting capacity while impacting the fewest number of cases.
One challenge of using APS summaries is getting home office underwriters comfortable using them. All IBU underwriters are former home office professionals who write and document as well as review the summary as if they were underwriting the case. They understand that the summary must not only must contain what is in the APS but also any information that is not included that would likely cause lingering questions when read by the home office underwriter.
The quality, readability as well as any inconsistencies in the APS are noted as well as MIB codes, and significant page numbers. The goal is to provide the home office underwriter with a high comfort level so they don’t feel the urge to go back and look at the APS.
It is a proven solution to keep underwriting overflow at a low variable cost while maintaining time service objectives. Watch our three minute video of IBU services.